1. Satisfaction Guarantee

    At SameDayFlowers.pk, we endeavor to provide high-quality flowers and exceptional service. If you are not completely satisfied with your purchase, please let us know within 12 hours of delivery or pickup.

  2. Refunds and Exchanges

  • Due to the nature of the products, we are currently not accepting returns, but customers can request  that we change the delivery date. The change of delivery date request must be made before 12 hours; otherwise, we will proceed with the order, and no refund will be processed.
    By placing an order, the customer agrees to our terms & conditions.

  • Damaged or Incorrect Items:

    If your flowers arrive broken or are not what you ordered(in case of no seasonal flowers, we reserve the right to change the flowers as per availability, & upon checkout customer are bound to accept our policy), please contact us immediately. We will arrange for a replacement within the bounds of our refund policy.

  • Quality Issues:

    Should you experience any quality issues with your flowers, such as wilting or poor condition, please reach out to us immediately of receiving your order.

  • Change of Mind:

    Unfortunately, we cannot offer refunds or exchanges for orders based on a change of mind. We encourage you to carefully review your order before finalizing it. Please contact our support team before 48 hours of delivery to cancel the order.(only flowers payment may refund*(subject to approval), other items such as : (Cakes, Cupcakes, Mugs, Juices, Fruits, or any customize order payment will not be refund)

  1. Non-Refundable Items

  • Custom Orders:

    Custom or modified arrangements are non-refundable unless there is an error in the order.

  • Seasonal and Special Orders:

    Some seasonal or special event items may not be eligible for refund. These details will be specified at the time of purchase or in the product description. (please read product description before placing the order)

  • Sale Items:

    Products sold at discounted prices are non-refundable.

  1. Refund Processing

  • Standard Processing Time:

    Refunds will be processed within 14 working days from the time we receive your request.

  • Verification:

    If any issues are verifying your order, the processing time may be extended. If the original mode and amount of payment cannot be verified, the refund will not be issued.

  1. Delivery Issues

    If there are concerns with delivery, such as delays or missed deliveries, please notify us immediately or within 12 hours of the scheduled delivery time. We will work to resolve the issue to your satisfaction.

  2. Contact Information

    For any refund or exchange inquiries, please contact us at:
    [email protected]

+92-0324-4890313 Or +92-0303-4442420

  1. Policy Updates

    We reserve the right to update or modify this refund policy at any time. Please review this policy periodically for any changes.