Flower Delivery FAQ – Your Questions Answered for Pakistan 🇵🇰

Whether you’re ordering from Islamabad, Lahore, Karachi — or overseas — find instant answers on payments, delivery, gifting, substitutions, and more.

🌐 For International Customers (Ordering from Outside Pakistan)

Can I send flowers to Pakistan from abroad?

Yes! We specialize in helping overseas customers send fresh flowers, gifts, and bouquets to loved ones across Pakistan — with same-day delivery available in Lahore, Islamabad, Karachi & more. Just select your recipient’s city at checkout. Extra delivery charges will apply for orders to remote towns.

What payment methods do you accept for international orders?

We accept:

  • 💳 All major international credit/debit cards (Visa, Mastercard, Amex)
  • 🍏 Apple Pay
  • 🅰️ Google Pay
    All payments are securely processed via Stripe & 256-bit SSL encryption.

Is my payment secure?

Absolutely. We use industry-standard PCI-compliant payment gateways (Stripe) with end-to-end encryption. Your card details are never stored on our servers.

Can I schedule a future delivery date?

Yes! You can choose any future date during checkout — perfect for birthdays, anniversaries, or Eid surprises. For same-day delivery, please place your order before 8 PM local time. On the checkout page, select the date and the available time slot.

Will I receive an order confirmation and tracking?

Yes! You’ll get:

  • ✅ Instant email confirmation after payment
  • 📍 Delivery update when your gift is dispatched (via email)
  • 📸 Photo proof of delivery (optional — tick the box at checkout! or contact our WhatsApp support)

What if no one is home to receive the flowers?

Our delivery team will:

  • Call the recipient before arrival or dispatch
  • Leave the bouquet at the door (if safe) + notify recipient or sender
  • Reschedule delivery if needed

What if no one is home to receive the flowers?

Our delivery team will:

  • Call the recipient before arrival or dispatch
  • Leave the bouquet at the door (if safe) + notify recipient or sender
  • Reschedule delivery if needed

🇵🇰 For Local Customers (Inside Pakistan)

What payment methods are available for customers in Pakistan?

We offer flexible, easy payment options:

  • 💵 JazzCash & EasyPaisa Mobile Accounts
  • 🏦 Direct Bank Transfer (you will get details via order email after placing an order)
  • 💳 All Pakistani Debit/Credit Cards (UBL, HBL, Meezan, MCB, etc.)
  • 🛒 Cash on Delivery – We do not accept Cash On Delivery

Do you offer Cash on Delivery?

Sorry, we do not accept Cash On Delivery due to the nature of our product.

How fast is delivery within my city?

A: We guarantee:

  • ⚡ Same-Day Delivery: Order before 8 PM, delivered by 11:55 PM with an open timeslot.
  • 🕘 Express Delivery Or ASAP Delivery: Within 3–4 hours (extra fee applies if you select ASAP delivery slot on checkout page)
  • 📅 Scheduled Delivery: Choose any future date/time

Can I add a personalized message or gift note?

Yes! During checkout, you can:

  • ✍️ Add a custom handwritten message (free)
  • 🎁 Attach chocolates, teddy bears, cakes, or perfumes (select from add-ons available in every product)

🎁 General Ordering & Gifting Questions

What happens if my chosen flowers aren’t available?

In rare cases of seasonal unavailability, we substitute with:

  • 🌺 Equal or higher value flowers
  • 🎨 Same color scheme & style
  • ☎️ We’ll call/email you first for approval (if contact info provided)
  • If there is less time for approval, such as at an event, we will substitute(as per our policy) the Flowers / Mug / Cake with the available option.

Do you deliver on Sundays and public holidays?

Yes! We operate 365 days a year — including Eid, Valentine’s Day, Mother’s Day, and Sundays. Delivery hours: 8 AM – 11:55 PM.

Can I send flowers anonymously?

Absolutely. Just write “Anonymous” in the “Sender Name” field  — we’ll never disclose your identity unless requested.

Do you offer corporate or bulk flower orders?

Yes! We handle:

  • 🏢 Office decor & event setups
  • 💐 Wedding/event bulk orders
  • 🎉 Hotel/resort partnerships
    👉 Contact us at +92 370 8387384 or email [email protected] for B2B pricing.

How do I contact customer support?

We’re here to help!

  • 📱 Contact with our online chat support agent or WhatsApp: +92 370 8387384 (Fastest response)
  • 📧 Email: [email protected]
  • ⏰ Hours: 8 AM – 11 PM, 7 days a week

📍 Delivery Coverage & Cities

Which cities do you deliver to?

We currently serve:

  • 🌆 Lahore | Islamabad | Rawalpindi | Karachi | Faisalabad | Multan | Gujranwala | Sheikhupura | Gujrat | Sialkot & other remote cities. (Extra delivery charges will apply to remote cities. Please get in touch with our support agent before placing an order for remote locations.
  • ➕ Expanding soon to Peshawar, Azad Kashmir & more. Please get in touch with our chat support agent or via WhatsApp for more information.

Do you deliver to hospitals, offices, hotels or universities?

Yes! Just enter the full address + landmark (e.g., “Room 321, Shaukat Khanum Hospital, Lahore” Or “UET University Hostel, Room 123”) — our riders are trained for institutional deliveries.

💬 Customer Reviews & Trust

Are your flowers really fresh?

100%. We source daily from local growers & assemble bouquets just hours before delivery. No wilted or old stock — guaranteed.

Can I see reviews from real customers?

Yes! Check our:

What if I’m not satisfied with my order?

We offer:

  • 🔄 Free replacement if flowers arrive damaged or incorrect
  • ❤️ 100% Happiness Guarantee — just contact us within 12 hours

What if I’m not satisfied with my order?

We offer:

  • 🔄 Free replacement if flowers arrive damaged or incorrect
  • ❤️ 100% Happiness Guarantee — just contact us within 12 hours