📄 Privacy Policy for SameDayFlowers.PK

Last Updated: April 5, 2025
Website: https://samedayflowers.pk
Contact Email: [email protected]

1. Introduction

Welcome to SameDayFlowers.PK (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://samedayflowers.pk, place an order, or interact with our services.

By using our website or services, you agree to the terms of this Privacy Policy. If you disagree, please do not use our site.

2. Information We Collect

A. Personal Information You Provide

When you place an order or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing & shipping address (including city: Lahore, Karachi, Islamabad, Rawalpindi)
  • Payment details (processed securely via Stripe, PayPal, or other gateways — we do NOT store card numbers)
  • Recipient’s name, address, phone number (for delivery purposes)
  • Special instructions (e.g., “Leave at gate”, “Call before delivery”)

B. Automatically Collected Data

When you visit our site, we may automatically collect:

  • IP address
  • Browser type and version
  • Pages viewed, time spent, click behaviour
  • Device information (mobile/desktop)
  • Location (country/city level — not precise GPS)

C. Cookies & Tracking Technologies

We use cookies and similar technologies (Google Analytics, Meta Pixel, etc.) to:

  • Improve site functionality
  • Understand user behaviour
  • Personalise ads (if applicable)
  • Track conversions (e.g., completed orders)

You can manage cookie preferences via your browser settings.

3. How We Use Your Information

We use your data to:

  • ✅ Process and fulfil flower delivery orders
  • ✅ Contact you regarding your order (SMS, WhatsApp, Email, Call)
  • ✅ Send order confirmations, invoices, and delivery updates
  • ✅ Improve our website, products, and customer service
  • ✅ Prevent fraud and enhance security
  • ✅ Comply with legal obligations
  • ✅ Market to you (only if you opt-in) — e.g., Eid, Mother’s Day, Anniversary offers

4. Who We Share Your Data With

We do NOT sell your personal data. We may share it only with:

A. Service Providers

  • Payment processors (Stripe, PayPal, JazzCash, EasyPaisa)
  • Delivery partners (local florists, couriers in Lahore/Karachi/Islamabad/Rawalpindi)
  • Hosting & tech providers (Cloudflare, WordPress, WooCommerce)

B. Legal Requirements

We may disclose your info if required by law (e.g., court order, government request).

C. Business Transfers

In the event of a merger, acquisition, or sale, your data may be transferred with appropriate safeguards in place.

5. International Data Transfers

Since we serve customers living abroad (USA, UK, Canada, UAE, etc.), your data may be processed outside Pakistan.

We ensure all international transfers comply with:

  • GDPR (for EU/UK users)
  • CCPA (for California residents)
  • Pakistan’s Personal Data Protection Bill (once enacted)

Data is stored on secure servers (e.g., AWS, Google Cloud) with encryption and access controls.

6. Your Rights

Depending on your location, you may have the right to:

  • 📭 Access — Request a copy of your personal data
  • ✏️ Correct — Update inaccurate or incomplete info
  • 🗑️ Delete — Ask us to erase your data (unless we need it for legal reasons)
  • ⏸️ Restrict — Limit how we process your data
  • 🚫 Object — Opt-out of marketing or processing
  • 📤 Portability — Receive your data in a machine-readable format
  • 🍪 Cookie Consent — Manage tracking preferences

To exercise any rights, email us at: [email protected]

We will respond within 14 days.

7. Data Retention

We retain your data only as long as necessary:

  • Order records: 5 years (for tax/legal compliance)
  • Marketing preferences: Until you unsubscribe
  • Website analytics: 26 months (Google Analytics default)

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

9. Security

We implement industry-standard measures to protect your data:

  • SSL encryption (HTTPS)
  • Secure payment gateways (PCI-DSS compliant)
  • Restricted staff access
  • Regular security audits

⚠️ However, no internet transmission is 100% secure — please use strong passwords and avoid sharing sensitive info over unsecured channels.

10. Third-Party Links

Our site may link to third-party websites (e.g., social media, blogs). We are not responsible for their privacy practices. Please review their policies separately.

11. Changes to This Policy

We reserve the right to update this policy from time to time. The revised version will be posted here with a new “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch with us:

📧 Email: [email protected]
📞 Phone: +92-370-8387384
📍 Address: DHA & Wapda Town, Lahore, Pakistan

For GDPR-related requests, you may also contact us or email us at the above details.

✅ Thank you for trusting SameDayFlowers.PK with your loved ones’ special moments. We honour that trust by protecting your privacy every day.